Return policy

At Urban Kiddies, we prioritize the health and safety of our customers, especially when it comes to baby products. In line with this commitment, we have a zero return policy for baby shoes due to hygiene reasons. We take every measure to ensure that our products are of the highest quality and adhere to strict hygiene standards. To maintain this level of hygiene and safety, we cannot accept returns on baby shoes unless they are defective or incorrect. Here’s an overview of our zero return policy:

1. Hygiene and Safety Assurance:

• We adhere to strict quality control and hygiene standards to ensure that every pair of baby shoes we sell is in pristine condition and free from defects.

2. No Returns for Hygiene Reasons:

• Baby shoes cannot be returned or exchanged for any reason related to hygiene. This policy is in place to protect the health and safety of all our customers, especially babies and infants.

3. Exceptions for Defective or Incorrect Items:

• If you receive a pair of baby shoes that are defective or incorrect due to an error on our part, please contact our customer service team immediately. We will make arrangements to resolve the issue, which may include a return, replacement, or refund.

4. Size and Fit Concerns:

• We understand that selecting the right size for your baby’s shoes can be challenging. To assist with sizing, we provide detailed size charts and information on our website. Please review these resources carefully before making a purchase.

5. Final Sale Items:

• Items marked as “Final Sale” are not eligible for returns or exchanges, even in the case of defects or errors.

We appreciate your understanding of our zero return policy for baby shoes due to hygiene reasons. If you have any questions or concerns about our products, please feel free to contact our customer service team before making a purchase. We are here to assist you and ensure that you have a positive shopping experience with us.

This policy is subject to change without prior notice. For the most up-to-date information on our return policy, please refer to our website or contact our customer service team.